Terms of Use

Last updated May 22nd, 2017

Thank you for using our services (“Services”). The Services are provided by NeedTags ("NeedTags"), a California Department of Motor Vehicles ("DMV") authorized BPA (Business Partner Automation) provider under CVC 1685, license number 89953. NeedTags.com is not owned or operated by any government agency. NeedTags.com ("Website") and our Services are offered to you ("User", "Your", "You"), conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement ("Terms of Use"). Your use of this Website or any of our Services, via telephone, internet, or email, constitutes your full agreement to all such terms, conditions, and notices in effect at such time, offered through NeedTags, it's parents, subsidiaries, or affiliates, collectively. Please read them carefully. Throughout this site, the terms "NeedTags, "NeedTags.com", "we", "us", and "our" refers to NeedTags. The term "Advertiser" refers to businesses which we may choose to display, promote, list or advertise on our site, including and not limited to, private BPA services, automotive dealerships and vehicle service providers. We may amend these Terms of Use at any time by posting a revised version of these Terms of Use.

1. Offer Terms
1.1. By using our Services you agree to have Your vehicle registration processed using the NeedTags vehicle registration service.
1.2. You agree to pay for any and all services or products that you purchase by using our Services and that we may charge the credit card you provide us for them.
1.3. All sales for our Services are final and non-refundable. Registration fees paid to the DMV can not be reversed or cancelled.
1.4. Chargebacks will be considered civil theft. Any chargeback will be prosecuted to the full extent of the law. NeedTags will report all chargebacks to the appropriate authorities as these may be construed as theft of services and chargeback fraud.
2. Registration Service Fees
2.1. The Website allows you to ability to make multiple service requests within one transaction. These fees apply to each vehicle for which service has been requested. You hereby agree to be charged the following fees to renew your vehicle registration, request registration replacement, or transfer your vehicle title through NeedTags:
2.1.1. "Service" fees. Service fees are fees charged by NeedTags for utilizing our Services. Our service fees are as follows:
- Registration renewal $29.00
- Replacement registration card or sticker $29.00
- Out-of-state smog exemption filing $40.00
- Transfer of title (CA vehicles) $69.00
- Transfer of title (Out-of-state vehicles) $99.00
- Replacement or duplicate title $49.00
You understand and agree that once we receive and verify your order we are entitled to our service fees. You further agree that these fees are in addition to any DMV fees, penalties, or taxes which you may owe the California Department of Motor Vehicle (CVC 1685). All service fees are final and non-refundable.
2.1.2. "DMV" fees. DMV fees ("Registration Fees") are fees which are assessed and charged by the California Department of Motor Vehicles in order to register your vehicle, transfer your vehicle title, or replace your vehicle registration. You agree that we will collect and forward these fees, including DMV PBA fees according to CVC 1685, and any late fees, parking violations, penalties, etc. You understand and agree that there is absolutely no reversal of DMV fees, and as such, DMV fees are not refundable. You agree to pay us in full all DMV fees which we pay on your behalf.
2.1.3. "Convenience" fees. NeedTags charges a convenience fee of 4% on DMV payment amounts.
2.1.4. "Shipping and Handling" fees. You will be charged shipping and handling fees based on the shipping service you request. Our shipping and handling fees are as follow:
- First-Class USPS shipping $1.95
- Next-day before 4:00pm delivery $14.95
- Digital registration card copy (e-Copy) $5.00
3. Processing and Shipping
3.1. "Business Hours". We process registration orders Monday through Saturday, excluding holidays. Orders received after 5:00pm (PST) weekdays and 2:00pm (PST) Saturdays are processed the next business day. NeedTags may not be able to process orders when the DMV is closed or when DMV systems are not available. You agree that NeedTags is not responsible for any late fees or penalties or both which you may incur.
3.2. You agree that we are not responsible for incorrect information provided to us by you or by others on your behalf. In the event that corrected information or additional information is required to complete your vehicle registration, including but not limited to, satisfactory proof of ownership, satisfactory proof of current vehicle liability insurance, or valid vehicle smog inspection certification on file with the DMV, payment of outstanding parking ticket(s), NeedTags will contact you and request additional items. You may be required to submit original, facsimile, or digital copy of the items as needed, either directly to the DMV or NeedTags. You agree that if the DMV or NeedTags requires additional items to complete your registration process NeedTags will post fees with the DMV on your behalf and the DMV will issue a notice of report of deposit of fees (RDF). You agree that any delay in providing requested items may result in additional fees or penalties or both assessed by the DMV. The cost of the DMV registration fees for the vehicle which registration or title transfer is requested is valid only on the date and time at which NeedTags receives Your request. NeedTags is not responsible for any additional fees or penalties or both assessed by the DMV at any time or for any reason.
3.3. Guaranteed shipping means that if your order is returned to NeedTags we will make every effort to contact you and resend your order to the mailing address which you provided us initially or to a new mailing address you provide us during our communication with you. We may require verification of any shipping address submitted to us by you which differs from Your mailing address on file with the California Department of Motor Vehicles. NeedTags is not responsible for any delays on the part of any courier service we use to ship your order. You agree we are not responsible for any lost, damaged or mutilated items, and we are not responsible for non-delivery of your order. One (1) free replacement order might be available to you should you not receive your order and contact NeedTags within 30 days of processing.
3.4. Next-day delivery is not available on weekends and holidays and can not be made to a P.O. Box. All next-day orders are required to be submitted before 3:00pm, weekdays. Next-day shipping offers tracking and requires signature upon delivery.
3.5. Orders with ShopperApproved ratings of one (1) or two (2) stars will be placed on-hold pending resolution with the customer. Based on individual circumstances, NeedTags may be unable to complete an order with a low rating due to cardholder dispute policies and practices.
4. Electronic "E-Signature", Consent, and Communication
4.1. In accordance with The Electronic Signatures in Global and National Commerce Act (ESIGN) You agree that your use of a keypad, keyboard, mouse or other device to select an item, button, icon or similar act/action while using any Service offered on this Website or in accessing or making any transactions regarding any agreement, acknowledgement, consent, terms, disclosures, service requests, or conditions constitutes your Electronic Signature ("E-Signature"), acceptance and agreement as if actually signed by you in writing. You agree that no certification authority or other third party verification is necessary to validate your E-signature; and that the lack of such certification or third party verification will not in any way affect the enforceability of your signature or resulting service request, agreement, or contract between you, NeedTags, or the DMV. Furthermore you consent and agree that your "E-Signature" will be used by us or the California DMV or both on any application, form, document, disclosure or agreement necessary to process Your vehicle registration transaction. Upon Your request, you are entitled to receive copies of any or all electronically/digitally signed items used in connection with Your registration transaction. You have the option to not have Your signature(s) accepted electronically/digitally on any item by completing and submitting such item in its original paper copy, digital upload or facsimile copy to NeedTags or the DMV or both.
4.2. You agree that we may send you any notice or other communication regarding our Services and this Website in electronic form. In order to receive electronic notices or communications you must have a Windows or Macintosh operating system based personal computer connected to the internet and installed with an Internet browser. We will send notices and communications to the email address which you provide to us during Your use of any Services on this Website. The delivery of any electronic notices or other communications from us will be considered effective regardless of whether you actually receive the notice or communication, or whether you read such notice or communication when you receive it.
5. Change Of Address
5.1. You hereby agree and understand that NeedTags cannot change Your physical address on file with the California Department of Motor Vehicles. We will ship your order to the mailing address which you provide us but this will in no way change, update, or modify the mailing address on file with the DMV. We are not responsible for non-delivery of any item. To change your address on file with the DMV you must contact your local DMV office.
6. Third-Party Links and Services
6.1. This Website may contain links to third-party Websites, advertisers, services, or other events or activities that are not owned or controlled by NeedTags (collectively, "Third Party(ies)"). NeedTags does not endorse or assume any responsibility for any such Third Party sites, information, materials, products, or services. If you access a Third Party Website from this Website or use a Third Party service, you do so at your own risk, and you understand that this Agreement and the NeedTags Privacy Policy do not apply to your use of such Third Party sites or services. You expressly relieve NeedTags from any and all liability arising from your use of any Third Party Website, service, or content. Additionally, your dealings with or participation in promotions of Third Parties found on this Website, including payment and delivery of services, and any other terms (such as warranties) are solely between you and such Third Parties. You agree that NeedTags shall not be responsible for any loss or damage of any sort relating to your dealings with such Third Parties.
7. Advertising Fees
7.1. "Advertiser" fees. NeedTags charges advertising fees to third-party BPA members ("Advertiser") who select to advertise their services on the Website. Advertiser fees depend on the coverage area selected by the Advertiser and are billed on a monthly basis and according to the ad plan selected by the Advertiser. The Advertiser agrees that NeedTags will charge the credit card they provide us for advertising on the Website as expressed in their agreement with NeedTags.
8. Advertiser Term, Termination and Cancellation
8.1. Advertiser hereby grants to NeedTags a nonexclusive, limited, revocable license to: (i) market, display, perform, copy, transmit, and promote the Advertisement(s) in connection with its obligations hereunder; (ii) market display, perform, copy, transmit, and promote the Advertisement(s) to Third-Party Providers in connection with its obligations hereunder; and (iii) grant Third-Party Providers the right to market, display, perform, copy, transmit, and promote the Advertisement(s) on the Internet.
8.2. The initial term of this agreement ("Advertiser Agreement") is normally for one year (12 months) unless we agree otherwise. Unless you notify us to the contrary, this Agreement shall automatically extend for additional one year terms (each an "Additional Term" and, with the Initial Term, the "Term"). Your hereby authorize us to charge your credit card for any charges, if applicable, in the Additional Term.
8.3. We may terminate or suspend service or your account or any other provision of services to you at our discretion without explanation and notice. If you wish to terminate this Agreement, you are solely responsible for following proper termination procedures. Cancellation may result in the immediate deletion of any content that you have submitted to NeedTags. All provisions of this agreement that, by their nature, shall survive termination, including, without limitation, warranty disclaimers, ownership provisions, indemnity and limitations of liability.
8.4. Advertiser Agreement will continue for the term set forth in the Terms of Use, provided that either party may terminate this Agreement upon thirty (30) business days prior written notice.
9. Password Registration and Protection
9.1. Parts of this Website are restricted and require a user identification code ("User ID") and a user password for access. Unauthorized use of such parts of this Website is strictly prohibited. Actual or attempted unauthorized use of or access to such areas may result in criminal or civil prosecution or both. Attempts to access such areas without authorization may be monitored and recorded, and any information obtained may be given to law enforcement entities in connection with any investigation or prosecution of possible criminal activity on the Website. If you are not an authorized user of such areas or do not consent to continued monitoring, you should not attempt to access such areas. You understand that we may suspend or terminate your use of your user ID and password at any time for any or no reason. If access to your account is suspended or terminated, you acknowledge that you have no right to access this site. Notwithstanding such suspension or termination, the remainder of these Terms of Use shall remain in effect.
10. Trademarks And Copyrights
10.1. All contents of this site, including but not limited to any text, software, files, graphics, photos, images, design, video, and data found on this site (collectively, the "Materials"), are the property of and owned by NeedTags, and are protected by copyright, trademark and other laws of the United States. Except in limited circumstances as described below, use of the Materials other than viewing the site, including but not limited to the reproduction, copying, modification, display, adaptation, publication, translation, public performance, reverse engineering, transfer, transmission, broadcast, distribution, licensing, sale or gift in whole or in part, or the creation of derivative works from such Materials, is expressly prohibited.
11. Use of Material From This Website
11.1. In circumstances where certain areas of the site expressly provide that you are authorized to use Materials from the site outside of the site, your authorized use is limited solely to your own personal use and that in the scope of which you have entered into an agreement with NeedTags as an advertiser or provider of authorized services by NeedTags. Your use of the Materials prohibits you from displaying, publicly performing, publishing, transmitting, distributing, broadcasting, or otherwise making available to any third party such Materials, even without charge, or authorizing, encouraging, providing or allowing any of the Materials used or obtained by you to be used, reproduced, copied, modified, displayed, adapted, published, translated, publicly performed, reverse engineered, transferred, transmitted, broadcast, distributed, licensed, sold, given or otherwise used by any third party. NeedTags reserves every right to further restrict or revoke your authorization to use the Materials and to bring whatever legal action it deems necessary to enforce these Terms of Use.
12. Material You Submit
12.1. You may not use a false email address or impersonate any person or entity. You acknowledge that you are responsible for any submission ("Content") you make, including the legality, reliability, appropriateness, and originality. You may not upload to, distribute or otherwise publish through this Website any content that (i) is defamatory, libelous, fraudulent, obscene or threatening; infringing on third parties' intellectual property rights, including but not limited to trademark, right of publicity, copyright or patent rights, right of privacy, trade secret or other proprietary rights; or harassing, abusive, illegal or otherwise objectionable, (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any applicable law, statute, ordinance or regulation, or (iii) may contain software viruses, spyware, Trojan horses, political campaigning, chain letters, mass mailings, commercial advertising or any form of "spam."
12.2. By submitting Content you grant NeedTags unlimited, worldwide, perpetual, license and right to publish, display, use, publicly perform, adapt and modify the Content, or any component thereof, with or without attribution, as well as to use your name, likeness, and other personally identifying indicia ("Name and Likeness"), in any way, including for advertising and promotional purposes, in any and all media, without limitation at to time or territory, and without additional consideration to you. You acknowledge that you have no right to review or approve how your Content or Name and Likeness is used.
13. Disclaimers
13.1. The material contained on this Website may contain inaccuracies and typographical errors. You agree that we are not liable for content that is provided by others. We have no duty to prescreen content that is submitted by third parties (including you) to this Website, but we have the right to refuse to post or to edit submitted content. We reserve the right to remove content for any reason, but we are not responsible for any failure or delay in removing such material. Changes are periodically made to the Website and may be made at any time. YOUR USE OF THIS Website IS AT YOUR SOLE RISK. THIS Website IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THIS Website OR ANY FEATURE OR PART THEREOF AT ANY TIME. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, NEEDTAGS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THIS Website ARE NONINFRINGING; THAT ACCESS TO THIS Website WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THIS Website WILL BE SECURE; THAT THIS Website OR THE SERVER THAT MAKES THIS Website AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THIS Website WILL BE COMPLETE, ACCURATE, RELIABLE OR TIMELY. WHILE ACCESSING THIS Website AND WHEN DOWNLOADING ANY MATERIALS FROM THIS Website, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ACCESSING OR DOWNLOADING OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM NEEDTAGS OR THROUGH OR FROM THIS Website SHALL CREATE ANY WARRANTY OF ANY KIND. NEEDTAGS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS Website IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
13.2. IN CERTAIN STATES, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
14. Limitation Of Liability
14.1. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT NEITHER NEEDTAGS NOR ANY OF ITS AFFILIATES OR THIRD-PARTY CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES RELATING TO OR RESULTING FROM YOUR USE OF OR INABILITY TO USE THIS Website OR ANY OTHER Website YOU ACCESS THROUGH A LINK FROM THIS Website OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF EMAIL MESSAGES YOU SEND US. THESE INCLUDE DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, YOUR LOSS OF PROFITS, LOSS OF DATA, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES.
14.2. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, AS THE RESULT OF NEGLIGENCE OR OTHERWISE ARISE OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS OR MATERIALS AVAILABLE FROM THIS Website, AND EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN NEGLIGENT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.3. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
15. Jurisdiction & Enforcement
15.1. The laws of California govern these Terms of Use and your use of this Website, and you irrevocably consent to the jurisdiction of the courts located in the California for any action to enforce these Terms of Use. We recognize that it is possible for you to obtain access to this Website from any jurisdiction in the world, but we have no practical ability to prevent such access. This Website has been designed to comply with the laws of California and of the United States. If any material on this Website, or your use of this Website, is contrary to the laws of the place where you are when you access it, this Website is not intended for you, and we ask you not to use this Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
15.2. Any disputes resulting from your use of our Website shall be construed and enforced under the laws of the State of California. Visitors hereby submit to the jurisdiction of the courts of Los Angles County, California, and waive any objection to venue with respect to actions brought in such courts. In any dispute, the prevailing party shall be entitled to recover its reasonable attorney’s fees and cost from the non-prevailing party. If any provision of these Terms of Use is held invalid, illegal, or unenforceable, the validity, legality, or enforceability of the remaining provisions shall in no way be affected or impaired thereby.
15.3. Attorneys Fees and Costs: The parties shall be entitled to recover, in addition to costs, disbursements allowed by law, pre-litigation costs, reasonable attorney’s fees and costs in connection with enforcement of this agreement, and such fees shall be awarded to the prevailing party. Invalidation of any one of the covenants or terms of this Agreement, by judgment of a court, shall not affect any of the other provisions of this Agreement which shall remain in full force and effect.
16. Indemnity
16.1. You agree to defend, indemnify, and hold harmless NeedTags, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Website and Services; (ii) your violation of any term of these Terms of Use; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that any of your content caused damage to a third party. This defense and indemnification obligation will survive these Terms of Use and your use of the NeedTags Services.
16.2. You also agree that you have a duty to defend us against such claims, and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys' fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.
17. Force Majeure
17.1. Neither party shall be liable for service interruptions, delays, failure to perform, damages, losses or destruction, or malfunction of any consequence thereof caused or occasioned by, or due to fire, water, flood, the elements, acts of God, war, civil disturbances, explosions, governmental actions, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond the effected party’s reasonable control. The party so delayed or prevented from performing shall provide prompt notice of such event to the other party and shall exercise good faith efforts to remedy any such cause of delay or cause preventing performance.
18. Amendment and Modification to Terms of Use
18.1. We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on this site. It is your responsibility to check periodically for any changes we may make to these Terms of Use. Your continued use of this site following the posting of changes to these terms or other policies means you accept the changes. No change, amendment, modification, termination or attempted waiver by you of any of the provisions set forth herein shall be binding unless made in writing and signed by a duly authorized representative of NeedTags and no promise, representation, inducement or statement of intention has been made by either party which is not embodied herein.
19. Notice
19.1 All notices, requests, demands, and other communications hereunder shall be in writing and shall be deemed given at the time such communication is sent by registered or certified mail (return receipt requested), or recognized national overnight courier service, or delivered personally, to the following address (or other address as shall be specified by like notice and made to the attention of both the CEO and Legal Team):
NeedTags
Attn: Legal Team
7411 Laurel Canyon Blvd. Suite 5
North Hollywood, CA 91605
20. Survival
20.1. Any obligations which expressly or by their nature are to continue after termination, cancellation, or expiration of the Agreement shall survive and remain in effect after such happening.